We are Hiring and Intake Coordinator at the Phoenix Center!

Intake Coordinator Role and Expectations

Our growing trauma therapy practice is seeking an efficient, consistent, empathetic, and detail-oriented Intake Coordinator to join our team. The ideal candidate will have experience in administrative support, strong organizational skills, and the ability to multitask. This position requires a confident professional who can work independently, communicate effectively, and collaborate with others to ensure the smooth functioning of the practice. This position is diverse in its skill requirements including aspects of clinical assessment, crisis intervention, suicide assessment, networking, marketing, admin, customer service, and coordinating with our staff. This hybrid position requires some in-person hours but is flexible.

This is a part-time position (20 hours per week employee) with flexible hours and could evolve into full-time hours in the future if desired. We are seeking a long-term committed professional that we can invest in, train, and welcome as part of our close-knit organization. This non-benefits eligible position has an hourly range between $22-30 depending on applicant’s experience and skill set.

As an organization of trauma therapists, we place considerable emphasis on meaningful work relationships, work-life balance, and self-care. As a smaller and quickly growing organization, we are expanding our inner organizational processes and seeking a professional who can actively contribute to our growth with creative ideas. This role is an important part of our team, managing and coordinating many essential organizational tasks and processes. As our organization continues to expand, the responsibilities, leadership, and compensation with this role will also expand. Below are some of the duties of the Intake coordinator:

Admin and Customer Service 

  • Help maintain and coordinate logs for intake calls, therapist/intern client availability, and trusted referrals in the community
  • Track trends in intake demands and communicate with Director
  • Communicate with potential clients via phone/email
  • Maintains ‘on call’ hours to respond to intake calls as they come in
  • Responds to missed calls and emails
  • Updates website to reflect therapists availability 
  • Attend occasional community events to represent and promote our organization and meet with community partners as needed
  • Maintain relationships with referral partners 
  • Engage in in outreach to develop new community partners

Clinical

  • Provide brief intake calls with prospective clients to gather info related to their treatment goals, preferences, presenting issues, emotional stability, and financial limitations. 
  • Promoting our therapists, interns, groups, and workshops to callers
  • Relaying necessary clinical and logistical info from intake call to therapist or interns for initial session
  • Assessment for clinical appropriateness and level of care
  • Suicide assessments as needed
  • Child abuse reporting as needed
  • Crisis management as needed
  • Referring clients to outside providers when appropriate 
  • Maintaining list of trusted referrals 

Other requirements

  • Strong self care habits 
  • Occasional evening and weekend hours for events
  • Other duties as assigned
  • Possibility to co-create aspects of the role based on your skills and interests
  • Strong commitment to diversity, respect, and inclusion
  • Ability to work independently and prioritize tasks in a fast-paced environment
  • Strong digital skills and experience with WordPress, Google voice, Google docs, and Google sheets
  • Training in Confidentiality laws, suicide assessment, and child abuse reporting pertaining to our work

Education and Experience Requirements 

  • Experience and knowledge of mental health, trauma, and substance use required
  • 2-3 years of experience in a clinical support role within a healthcare or mental health setting
  • Bachelor’s degree in psychology/social work or similar – or peer support certification strongly preferred

This is a part-time position with competitive compensation and flexibility. If you are a motivated and experienced clinical support professional with a passion for supporting mental health services, we encourage you to apply for this exciting opportunity to join a growing psychotherapy practice. Please submit your resume and cover letter for consideration to Dr. Scott Giacomucci at [email protected]. In your cover letter, please outline how your past experience and training has positioned you to be a good applicant for this open position.